Frequently Asked Questions

1. How do I search for tyres to fit my vehicle?

You can search via the “Tyres” page (top banner of the website). The tyre size is printed on the sidewall of your current tyres, usually in a format like:

  • 215/45R17
  • Width: 215mm
  • Profile: 45% of the width
  • Rim size: 17 inches

Important notes:

  • Some vehicles use different sizes for front and rear tyres.
  • The most important filters to use are Width, Profile, Rim Size, and Classification (vehicle type).

Classification categories:

  • 4WD/SUV – For Sports Utility Vehicles and Utes, with on-road and off-road options.
  • Competition Performance – For sports-oriented vehicles, built for high levels of grip and traction.
  • EV – Specially designed for electric vehicles.
  • Passenger – Standard tyres for cars and non-SUV/Ute vehicles.

If you’re unsure about tyre sizes or navigating the website, contact us—we’ll be happy to help.

2. Do you provide installation or just delivery?

At launch, Tiremate offers delivery within the Auckland region. Tyre fitting services will be available soon, and we’ll update our website once this service goes live.

Tyre fitting services are available at your local tyre shop. Please call ahead to confirm availability and arrange a time that works for you and the shop. Fitting prices typically range from $25 + GST for standard passenger tyres and $50 + GST for SUV/4x4 tyres.

3. Which areas do you deliver to?

Currently, Tiremate serves customers across Auckland. As we grow, we plan to expand delivery and services nationwide.

4. How long does delivery take?

To keep costs low, all orders are delivered on Saturday mornings within Auckland.

If you need tyres sooner, an urgent delivery option is available. This is assessed case by case, with the additional cost confirmed before delivery.

As Tiremate grows, more delivery days and options will be added. We’ll always keep customers informed of delivery times.

5. Are your tyres new?

Yes—Tiremate only sells brand-new tyres from trusted, established brands. We do not sell second-hand or retread tyres.

6. What payment methods do you accept?

We accept major credit/debit cards and direct bank transfer.

Orders paid via bank transfer are only confirmed once funds have cleared to Tiremate Limited.

7. What if the tyre I want isn’t in stock?

If a tyre is temporarily unavailable, you can contact us for estimated restock dates or recommendations for a similar alternative.

8. Do you sell agriculture and commercial tyres too?

Yes! Tiremate can supply agriculture and commercial tyres. Since this isn’t our core business, please use the Contact option to provide details of your required tyre size, and we’ll do our best to find suitable options.

9. How do your prices compare to other tyre shops?

We focus on offering great value by keeping margins low and working directly with suppliers. This allows us to provide quality tyres at competitive prices without compromising on safety or performance.

10. Will you be expanding outside of Auckland?

Yes—our vision is to grow nationwide. As Tiremate builds a larger customer base, we plan to expand delivery and services across New Zealand.

11. Can I return my tyres if I change my mind?

Yes—you can request a return within 30 days of receiving your tyres, provided they are in new, unused condition with all original tags and stickers intact.

Please note:

  • You are responsible for freight charges.
  • A handling and restocking fee of up to 20% plus GST may apply.
  • Returns are not accepted on sale or clearance items.

12. What if my tyres are damaged, defective, or incorrect?

Please check your tyres upon delivery. If you receive a damaged, defective, or incorrect product, contact us immediately. We’ll inspect the issue and work with you to resolve it quickly—this may include a replacement or refund.

13. How do I request a return or refund?

To start a return, email us at tirematenz@gmail.com with your order
details.

  • Do not send tyres back before contacting us.
  • We’ll provide instructions or arrange pickup.
  • Once your return is approved and inspected, your refund will be processed to your original payment method within 10 business days (banks/credit card providers may take a little longer)